15 November 2024
Foxtrot held online lectures at a partner university
Barrier-free business, dropshipping system, effective personnel management system – international trade trends, which were introduced to the participants of Global Trade Days by the partners of the State University of Trade and Economics from "Foxtrot"
On November 15, 2024, the leading university of the trade industry of Ukraine hosted guest online lectures by stakeholders Yulia Onoprienko, the leading specialist of Foxtrot's trade marketing department "Barrier-free Foxtrot" and Ihor Strah – the leading specialist of Foxtrot's additional services management and development department, "Fundamentals of effective sales: key stages and processes".
About a hundred students and teachers learned from the retailer's employees about the innovations implemented by one of the largest home appliance chains in Ukraine to improve customer service.
The participants were especially interested in Yulia Onoprienko's case about the implementation of barrier-free principles in business, about how "Foxtrot" integrated service for hearing-impaired customers in a number of stores and on the website. It is also important to train staff to better communicate with different customer segments in a way that is convenient for them.
"Ihor and Yuliya, thank you for a wonderful and relevant lecture today. Colleagues unsubscribed, which was interesting. A special thanks for a very sensitive video, it penetrates to the very heart. Thank you to the entire Foxtrot team, – Oksana Nazarenko, director of the career development center of the State University of Trade and Economics, thanked the speakers and their colleagues. – This is a significant contribution to the professionalization of education! The innovative knowledge that the winners received during the lectures will help them implement inclusive projects in the future.
We will remind you that the cooperation between the university and Foxtrot has been ongoing since 2014, and the result was systematic visits by the retailer's specialists for lectures and practical classes, student excursions to Foxtrot's sales halls, as well as a number of important social projects important for the trade industry: "Passport for the profession of a sales consultant of non-food products ", "Electronic fiscal checks in trade", etc.